Last updated 03 November 2018
Shipping Information

Domestic and International Shipping Fees

What are your shipping fees?

Shipping is FREE on any order, no matter quantity purchased, through Australian Standard Post.


How long will it take for my order to arrive?

Delivery times are estimated based on orders placed between Monday to Saturday.

Orders placed before 5pm AEST (Sydney) will be processed on the same day. Orders placed after 5pm will be processed the following business day. 

Orders placed after 3pm on a Saturday or Sunday are dispatched on Mondays.

SHIPPING METHOD

FEES ($AUD)

Estimated Arrival Time

 

Australian Post Parcel

(Australia wide delivery)

 

FREE

 

5 - 7 working days, up to 10 working days to Western Australia.

 

Parcel is subject to safe drop unless requested otherwise via delivery comments box.

 

Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.             

 

 

Same Day Delivery

(Sydney Metro and Northern suburbs only*)

 

FREE

 

Same day for orders placed before 2pm.

 

Please provide a contact number and delivery instructions if you are not available to sign for the parcel at time of delivery.

 

 

EXPRESS Post

(Northern Territory, Rural and other areas**)

 

 

FREE- when you purchase more than 1 product

 

1-6 working days. 


Full postcode list at bottom of page. 

 

Standard International Air Mail

(uninsured)

 

 

$25 Flat Rate

 

5-32 working days, depending on country of destination.  



*Same Day Delivery applies to the following postcodes:

2000    2060    2067    2072    2088    2120

2039    2062    2068    2073    2089    2121   

2041    2064    2069    2074    2110    2122

2046    2065    2070    2075    2111

2047    2066    2071    2076    2113


Can I place my order via the phone?

Yes, you are most welcome to, simply call us on (02) 8901 5474 during business hours and we will be happy to process your order for you.


Out of stock items

Out of stock items are not displayed on our site, therefore, we will never take monies for items that are not available for purchase, giving you peace of mind.


Who are your shipping partners?

We are partnered with Australia Post and several courier companies, ensuring your item is delivered efficiently and promptly.


How can I track my order?

You will receive dispatch and delivery updates direct to the mobile phone number supplied on registration. If you wish to change your number, just include the new contact number in the comments box at checkout.

Additionally, you will also receive a dispatch confirmation email with your tracking number. You can use this number to track your Australia Post parcel anytime online at:

http://auspost.com.au/track/track.html

If you are having trouble, please contact us at info@beautynhealth.com.au for a prompt response.


International Shipping

We ship internationally at a fixed rate of $25 ( Australian Dollars ). A maximum of 3 products per order applies.

You will receive a dispatch confirmation email with your tracking number. You can use this number to track your Australia Post parcel anytime online at:

http://auspost.com.au/track/track.html

Internationally shipped goods cannot be returned or refunded due to complexities associated with length of time to ship, return and warehouse which could see products not returned in a saleable condition.  

For any further queries, please email us at info@beautynhealth.com.au for a prompt response.


Returns and Refunds

We gladly offer a credit for a future purchase or exchange on an item that you have changed your mind on, as long as it is sent back to us unopened and unused and in its original packaging. Customer will be liable to pay the return shipping via Australia Standard Post.

Faulty or damaged items

Please email us with a photo of the item and detailed description of the issue within 7 business days of receipt of item. Our team will then consider the item and circumstances and offer a return, exchange or refund. Please note, refunds are not automatically issued, our team must review and consider the request first.

The first step is to email us as promptly as possible at info@beautynhealth.com.au so we can work through the issue together and advise you of the next steps.


Any further questions?

Please email us at info@beautynhealth.com.au or click on the “Message Us” instant messenger link on our home page.

We are also reachable on (02) 8901 5474 Mon-Fri, 10am - 5pm AEDT. 




**FREE EXPRESS POST applies to the following postcodes:

NSW RURAL

2339, 2341-2347, 2352-2412, 2431-2439, 2441, 2443, 2445-2449, 2451-2459, 2462-2469, 2471-2479, 2481-2483, 2642-2648, 2651, 2652, 2654-2664, 2673-2675, 2680-2707, 2709-2719, 2731-2739, 2821-2829, 2831-2844, 2878, 2879

NSW OUTER METRO 

2250-2310, 2500-2530

NSW OTHER

2311-2338, 2340, 2350, 2351, 2413-2430, 2440, 2442, 2444, 2450, 2460, 2480, 2531-2554, 2575-2599, 2640, 2641, 2708, 2649-2650, 2653, 2665-2672, 2678, 2720-2730, 2787-2820, 2830, 2845-2877

NSW VIC BORDER

2640-2641, 2708, 3689-3690 

ACT OTHER

0251-0299

VIC OTHER 

3211-3220, 3335-3338, 350, 3353-3356, 3427-3429, 3550, 3552-3556, 3629-3632, 3660-3661, 3750-3755, 3757, 3765-3767, 3782, 3785-3796, 3800-3806, 3810, 3825, 3840-3844, 3910-3915, 3930-3934, 3975-3977

VIC RURAL 

3221-3334, 3341-3349, 3351-3352, 3357-3426, 3430-3549, 3551, 3557-3628, 3633-3659, 3662-3688, 3691-3749, 3756, 3758-3764, 3768-3794, 3783, 3797-3799, 3807-3809, 3811-3824, 3826-3839, 3845-3909, 3916-3929, 3935-3974, 3978-3999

QLD  GOLD COAST 

2484-2490, 4210-4299, 9726, 9728, 9729

QLD OUTER METRO

4210-4305, 4350 , 4500-4510, 4520, 4550-4601, 4650, 4655, 4670, 9597-9599, 9700-9799, 9880-9919, 9400-9596

QLD OTHER

4306-4349, 4351-4428, 4486-4487, 4494-4498, 4511-4519, 4602-4649, 4659-4669, 4671-4676 , 4680, 4700-4703, 4740, 4810-4815, 4817, 4818, 4870, 9920-9998

QLD RURAL 

4454-4482, 4488-4493, 4521, 4677-4679, 4681-4699, 4704-4739, 4741-4809, 4816, 4819-4869, 4871-4899

SA OTHER 

5203, 5211, 5214, 5223, 5238, 5241, 5244, 5251, 5253, 5255, 5260, 5264, 5267, 5268, 5271, 5277, 5280-5290, 5304, 5330, 5333, 5341, 5343, 5345, 5352, 5353, 5355, 5373, 5413, 5417, 5422, 5453, 5461, 5491, 5501, 5502, 5520, 5523, 5540, 5554, 5556, 5558, 5571, 5573-5576, 5600, 5602-5606, 5608, 5631, 5633, 5640, 5700, 5720

SA RURAL 

5201, 5202, 5204-5210, 5212, 5213, 5220-5223, 5231-5237, 5240, 5242, 5243, 5245-5250, 5252, 5254, 5256-5259, 5261-5263, 5265-5266, 5269, 5270, 5272-5276, 5278, 5279, 5291-5303, 5306-5329, 5331, 5332, 5340, 5342, 5344, 5346-5351, 5354, 5356-5372, 5374-5412, 5414-5416, 5418-5421, 5430-5452, 5454-5460, 5462, 5490, 5493, , 5521, 5522, 5550, 5552, 5555, 5560, 5570, 5572, 5577-5583, 5601, 5607, 5609, 5630, 5632, 5641-5690, 5710, 5722-5749

WA OTHER 

6215-6699

WA RURAL 

6700-6770

TAS CBD

7000-7003, 7250

TAS HOBART 

7004-7019, 7050-7053, 7055, 7172, 7800-7899

TAS LAUNCESTON 

7248-7325, 7900-7999

TAS OTHER 

7020-7049, 7054, 7109-7216, 7330-7500

DARWIN 

0800-082

NT OTHER 

0828-0832, 0850, 0851, 0860-0871, 0900-0999

NT RURAL

0822, 0835-0847, 0852-0854, 0872, 0880-0889